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Frequently Asked
A short collection. If you don't see your question, write to woof@houndandhudson.com.
A clear, well-lit headshot or head-and-shoulders photo, with both eyes, nose, and mouth unobscured. A favorite photo from your phone is often perfect. Please avoid hats, sunglasses, costumes, or other dogs in the frame.
Our automated photo review will let you know right away if a different photograph would work better.
With standard shipping, most orders arrive within approximately two weeks. Production may take a little longer during holidays or especially busy periods, and delivery timing will vary by the shipping option selected at checkout.
We’ll send updates at each stage, so you always know where things stand.
Because every Hound & Hudson book is created for one dog, using their photograph and name, each is the only edition of its kind. Orders cannot be canceled, returned, or exchanged once placed.
If your book arrives damaged, please see our guidance below.
Please email photos of the damage and packaging, along with your order number, to woof@houndandhudson.com within 5 days of delivery. We will review it and make it right.
- Yes. International shipping costs and transit times are calculated at checkout based on your address. Customs duties or import taxes are the recipient's responsibility where applicable.
- Many of our books are commissioned in memory. Send the clearest photograph you have. Our photo review will tell you up front whether it's usable; you can try several photographs before you pay.
- We use it only to commission your book. We do not sell, share, or use it for marketing without explicit permission. See our privacy policy for details.