Privacy Policy

1. Information We Collect

We collect information you provide when you place an order, contact us, or sign up for updates, including:

• Your name, email address, phone number, billing address, and shipping address
• Your dog’s name, gender, breed, and uploaded photograph
• Gift recipient names and shipping details, where applicable
• Messages, questions, or other information you send to us
• Newsletter preferences, if you choose to receive updates from us

Payments are processed by our payment provider. We do not receive or store complete payment card numbers, but we may receive limited transaction information, such as payment status, amount, and order details.

We and our service providers may also collect limited technical information when you use our website, including IP address, browser type, device information, pages viewed, dates and times of visits, and information stored through essential cookies.

2. How We Use Information

We use personal information to:

• Create, print, bind, and deliver your book
• Review uploaded photographs and create personalized artwork
• Process payments and prevent fraud or misuse
• Send order confirmations, production updates, shipping notifications, and customer-service responses
• Operate, secure, and improve our website and services
• Send occasional updates about new books or editions when you have opted in to receive them
• Comply with legal, accounting, tax, and recordkeeping obligations

3. Service Providers and Disclosures

We share only the information necessary to operate our business and fulfill orders. This may include service providers that help us:

• Process payments
• Review and process uploaded photographs
• Create artwork
• Print, bind, package, and ship books
• Provide address lookup and autocomplete during checkout
• Host, secure, support, and maintain our website
• Send transactional emails, shipping notifications, and newsletters
• Provide customer support, accounting, legal, or fraud-prevention services

Our automated photo-review provider receives the uploaded photograph solely to assess whether it is suitable for use. It does not receive your name, email address, shipping address, or other order details.

Service providers may use personal information only as needed to provide services to us, comply with legal obligations, or protect the security and integrity of their systems.

We do not sell your personal information. We do use analytics and advertising technologies (described in Section 7) that may share limited information for cross-context behavioral advertising, as those terms are defined under California law. You can opt out of this sharing as described in Section 7.

We may also disclose information where reasonably necessary to comply with law, respond to a valid legal request, protect our rights or safety, investigate fraud, or enforce our Terms of Service.

4. Marketing Communications

We send marketing emails only when you choose to receive them. You may unsubscribe at any time using the link in an email or by contacting us at woof@houndandhudson.com.

Even after you unsubscribe from marketing, we may still send transactional messages about an order you have placed.

5. How Long We Keep Information

We retain personal information, including order records, uploaded photographs, and related production files, for as long as reasonably necessary to create and fulfill orders, provide customer support, resolve disputes, prevent fraud, comply with legal, tax, and accounting obligations, and operate our business.

Service providers may retain limited information for their own legal, security, and recordkeeping obligations, according to their applicable terms and policies.

6. Your Choices and Privacy Rights

Depending on where you live and the law that applies to you, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

To make a privacy request, email woof@houndandhudson.com. We may need to verify your identity before completing your request. We will respond within the timeframe required by applicable law.

You may also opt out of marketing emails at any time as described above.

7. Cookies and Online Tracking

We use essential cookies and similar technologies to keep the website functioning properly, including for cart, checkout, session, and security purposes.

To make ordering seamless, our website also temporarily saves your in-progress book — such as your dog’s name and details and the photograph you upload — in your own web browser (using local browser storage) so your work is not lost as you move between steps. This information stays on your device and is cleared from your browser once your order is completed.

We also use analytics and advertising technologies to understand how our website is used and to measure and improve our marketing. These include Google Analytics, which helps us see how visitors find and use our website, and the Meta Pixel, which helps us measure the performance of our marketing. These technologies set cookies and may collect information such as your IP address, device and browser details, and the pages you view, and they share certain information with Google and Meta.

You can opt out of this analytics and advertising tracking in several ways:

• Adjust or block cookies in your browser settings.
• Install the Google Analytics opt-out add-on at tools.google.com/dlpage/gaoptout.
• Manage your advertising preferences in your Meta (Facebook and Instagram) account settings.
• Use the industry opt-out pages at optout.aboutads.info and optout.networkadvertising.org.
• Enable a Global Privacy Control (GPC) signal in your browser, which we honor as an opt-out of the sharing of personal information for cross-context behavioral advertising.
• Email us at woof@houndandhudson.com to make a privacy request.

8. International Visitors

Hound & Hudson is based in the United States. If you access our website or place an order from outside the United States, your information may be processed in the United States and in other countries where our service providers operate.

9. European Economic Area and United Kingdom

If you are located in the European Economic Area (EEA) or the United Kingdom, the following additional information applies to how we process your personal data.

Legal bases. We process your personal data to perform our contract with you (creating and delivering your book), to comply with legal obligations (such as tax and recordkeeping), for our legitimate interests (operating, securing, and improving our business and preventing fraud), and, where required, with your consent (for example, marketing emails and any non-essential cookies).

Your rights. In addition to access, correction, and deletion, you may request data portability, object to or request restriction of our processing, and withdraw consent at any time without affecting processing already carried out. You also have the right to lodge a complaint with your local data protection supervisory authority.

International transfers. Because we are based in the United States, your personal data is transferred to and processed there. Where we transfer personal data out of the EEA or the United Kingdom, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and the UK Addendum, to protect it.

To exercise any of these rights, contact us at woof@houndandhudson.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact

Questions about this Privacy Policy may be sent to:

Hound & Hudson
woof@houndandhudson.com